Shipping Insurance

In our shop we focus on quality and offer a selected collection of products that we are proud of!

Quality is at the heart of what we do. We carefully select each piece to ensure it meets our high standards of craftsmanship and style. Our goal is to provide you with fashion that is not only fashionable, but also durable and comfortable.

Here we offer the latest trends and products at affordable prices. Thank you for choosing us, because we are the first address for your needs.

Not satisfied? Money back! - We stand 100% behind our products, that's why we offer a "money back guarantee": 30 days after receiving the product you can return the order.

1. How do I order on your website and what payment methods do you accept?

Find a product of your choice on our website, add it to your shopping cart and then enter your shipping and payment information. We will ship your product as soon as possible!
We currently accept all common credit cards as well as Google Pay, Apple Pay, IDEAL, Klarna, Sofort.

2. Do you offer a quality guarantee for all products sold?

Definitely! All products come with a two-year manufacturer's warranty. We check our products very thoroughly before shipping, which is why we can offer a worry-free 2-year warranty. If any errors do occur, just contact our support team.

3. Do you offer a refund if I don't like the product?

All orders come with a 30-day money-back guarantee. If you find that you have not made the right choice, we are happy to refund your order.

4. How long does shipping take?

All orders are processed within 1-3 days. Shipping time is between 5-7 working days to Germany
Austria
Switzerland
Netherlands
Belgium
Spain
France
Italy
Malta
Poland
Sweden
Denmark

The delivery time for the following countries is between 7-10 working days:

United States
Canada
Australia
United Kingdom

Good news - we deliver safely and offer free shipping! We offer FREE shipping for orders in Germany, Austria, Switzerland, the Netherlands, Belgium, France, Italy, Spain, Poland, Denmark, Sweden, Malta, the United States, Canada, Australia, New Zealand and the United Kingdom.

For returns, please contact our customer service. We will be happy to exchange your order upon request.

How long does delivery take?
The speed of delivery depends on the destination country. Usually all orders are delivered within 5-10 working days after dispatch.

Will I receive a tracking number?

Yes, you will receive a tracking number once your order has been shipped. You can track your shipment at any time on our tracking page and for more information, please see our shipping policy. If you have any questions, you can always contact our customer service, we are here for you 24/7. Just send us an email or chat with us. Mail info@estaviva.com