Frequently asked questions and answers

Order and delivery

Question: When can I expect my order?

Answer: The average delivery time is 5-7 days. This is because our products
are shipped to you directly from the supplier. This
unique business model allows us to make huge savings on storage and
transportation costs and we can offer the products at a lower price
than our competitors and bear the transport costs ourselves.
take.

Question: The expected delivery time has passed, where is my order?

Answer: In 99% of cases, orders are delivered within the
expected delivery time. Unfortunately, it can occasionally happen that an order is delayed in the delivery process. You can check the status of your order
the status of your order using the following link:

https://www.estaviva.com/apps/17TRACK

Have you not received your order 3 days after the expected delivery time? Then please contact us.

Question: I'm missing some products from my order, how is that possible?

Answer: Since we work with different suppliers, it is possible that
products are shipped separately. If items
are missing, you will usually receive them after 2-3 days.
We apologize for the inconvenience.

Question: How much are the shipping costs?

Answer: The shipping costs of the order are for our own account.
Invoice.*

*Sometimes we give away some items for FREE for promotional purposes.
For promotional purposes. To cover some of the costs, we charge 6.95
shipping fees.

Exchange and return

Question: I am not satisfied with my order, can I return it?

Answer: Yes. You can return any order to us within 14 days without giving any reason.
without giving reasons.

Question: I want to return an item, what do I have to do?

Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt.
14 days of receipt. The products must be in their original
condition and have labels and tags attached. The
product must not show any signs of wear.

A return should always have a track & trace code. The sender is always responsible for the shipment.
Once we receive your returned items, we will ensure that the purchase amount is credited to your account within 14 days.

Track and Trace

Question: Where can I find my track and trace code?

Answer: On this page  https://www.estaviva.com/apps/17TRACK you can
enter your email address and your order number to track your package.

Question: The track and trace code does not display any information, how is this possible?

Answer: From the moment your package arrives at the shipping company
the shipping company, the track and trace information is available. Please
please take into account that there may be a delay.